Terms & Conditions

Last updated: October 2026

These Terms & Conditions ("Terms") govern your use of the Taste of Home website and meal delivery service (tasteofhomeau.com). By placing an order or creating an account, you agree to these Terms. If you do not agree, please do not use the service.

1. About the service

Taste of Home is a Sydney-based meal delivery service offering family meal boxes, Mix & Match sides, snacks and drinks, available as one-off purchases or recurring weekly subscriptions.

2. Orders & subscriptions

When you place an order, you're agreeing to purchase the items in your cart at the price shown at checkout. Family Box subscriptions recur weekly until paused or cancelled by you. You can manage, pause, skip or cancel a subscription anytime from your account dashboard — there's no lock-in contract.

3. Pricing & payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment is processed securely through Stripe at the time of checkout (and automatically each billing cycle for subscriptions). We reserve the right to update pricing; where possible we'll notify you ahead of any change affecting an active subscription.

4. Delivery

We currently deliver across Greater Sydney, Monday to Friday. Delivery windows are confirmed by SMS or email ahead of your delivery day. While we aim to deliver on schedule, delivery times may occasionally be affected by factors outside our control (traffic, weather, public holidays).

5. Cancellations, pauses & refunds

You may pause or cancel a subscription at any time before the next billing cycle begins; changes made after an order has been charged and prepared may not be refundable. If something arrives damaged, incorrect or not as described, contact us at help@tasteofhomeau.com within 48 hours of delivery and we'll make it right — whether that's a replacement, credit or refund.

6. Allergens & food safety

We label allergens on our menu where known, but our kitchen handles a variety of ingredients and cannot guarantee any meal is completely free of trace allergens. If you have a food allergy or intolerance, please contact us before ordering so our kitchen team can help you choose safely.

7. Your account

You're responsible for keeping your account details and password secure, and for the accuracy of the delivery and contact information you provide. Please let us know promptly if you believe your account has been accessed without authorisation.

8. Limitation of liability

To the extent permitted by law, Taste of Home's liability for any claim relating to our service is limited to the value of the order in question. Nothing in these Terms excludes any guarantee or right you have under the Australian Consumer Law that cannot be excluded.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the service after changes are posted means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of New South Wales, Australia.

11. Contact

Questions about these Terms? Reach us at help@tasteofhomeau.com or (02) 8000 1234.

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Taste of Home ("we", "us") collects, uses and protects your personal information when you use tasteofhomeau.com.

1. Information we collect

• Account details: name, email address and phone number.
• Delivery information: street address, suburb, state, postcode and delivery notes.
• Order history: the meals, boxes and extras you've ordered.
• Payment information: handled directly by Stripe — we never see or store your full card details.

2. How we use your information

We use your information to process and deliver your orders, manage your account and subscriptions, provide customer support, and send you order and delivery updates. We don't sell your personal information to third parties.

3. Third-party services

We use trusted third-party providers to run our service: Stripe for secure payment processing, and Supabase for account authentication (including Google Sign-In, if you choose it) and database hosting. These providers only receive the information needed to perform their function.

4. Cookies & local storage

Our site uses your browser's local storage to remember what's in your cart between visits. We don't use tracking cookies for advertising.

5. Data security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure, encrypted connections and access-controlled databases.

6. Your rights

You can access, update or delete your personal information at any time from your account dashboard, or by emailing us. You can also ask us to close your account and delete your data, subject to any records we're required to keep by law.

7. Contact

Questions about this Privacy Policy or your data? Email us at help@tasteofhomeau.com.